Contact information

How may we assist you?

At the House of PRESTIGE FETCH, we are entirely at your disposal to guide you through your shopping experience, answer inquiries regarding a specific piece, or assist you with an ongoing order.

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Contact Our Concierge

Email Client Services
For optimal follow-up and detailed inquiries, we recommend contacting us via email.
concierge@prestigefetch.com

Direct Assistance & WhatsApp
For urgent requests or immediate styling advice.
Phone: +33 1 59 16 87 96
WhatsApp: Message us directly on WhatsApp

Operating Hours
Our team is available to assist you:
Monday to Sunday | 10:00 AM - 8:00 PM (CET - Paris Time)

Our Commitment
We are committed to answering all inquiries within 24 business hours.
If you are contacting us regarding an existing purchase, please have your Order Number (e.g., #PF1001) ready to expedite our service.

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Corporate & Legal Information

Registered Office (Administrative Address)
Please note: This address is for administrative correspondence only. No returns are accepted here: please use the prepaid label we send you, as set out in our Return Policy.

Prestige Fetch
78 Avenue des Champs-Élysées, Bureau 326
75008 Paris, France