Shipping policy

Last updated: September 9, 2026

At PRESTIGE FETCH, we believe the luxury experience begins the moment you place your order and continues until you unveil your new piece. We partner with the world’s leading logistics providers (DHL, FedEx, UPS) to ensure secure, fast, and transparent delivery of our collections.

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1. Processing & Preparation

1.1 When preparation begins
Preparation begins once your payment has been confirmed, not at the moment the order is placed. Card, PayPal, Apple Pay and Klarna payments are confirmed within minutes.

1.2 Preparation lead time
All orders are handled with the utmost care and prepared within 1 to 2 business days (Monday to Friday). In the event of a payment verification, preparation may extend to 3 business days.

1.3 Cut-off time

• — Orders confirmed before 2:00 PM (CET) enter preparation the same day.
• — Orders confirmed after this time, at the weekend or on a public holiday enter preparation on the following business day.

1.4 Business days
Business days exclude Saturdays, Sundays and public holidays — both in the country the parcel ships from and in the country of delivery.

1.5 Dispatch confirmation
Upon dispatch, you will receive a confirmation email containing your secure tracking link, which will become active within 24 hours.

2. Delivery Destinations

We currently ship throughout the European Union: France, Belgium, Germany, Italy, Spain, Luxembourg, Netherlands, Austria, Portugal, Ireland, and all other member states. Availability for your country is confirmed automatically at checkout.

We do not ship to Russia, Belarus or Ukraine.

Please note: For security purposes and to ensure a signature is captured upon receipt, we do not deliver to P.O. boxes or military zones (APO/FPO).

3. Shipping Mode, Fees & Timelines

Our pieces are dispatched directly from our secure partner logistics centers located in the European Union (Italy, Germany, Spain, Sweden).

We offer a single shipping mode: Express, carried by DHL, FedEx or UPS, complimentary on every order with no minimum spend.

Total delivery time includes preparation. Timelines are estimates based on carrier averages and may vary slightly during peak seasons or promotional periods.

4. Customs & Taxation

All our deliveries take place within the European Union, so no customs duties, import taxes or administrative fees are payable upon receipt. The price shown at checkout is final.

In accordance with our tax status (Article 293 B of the French General Tax Code), prices are net of VAT. No further tax will be charged at checkout or upon delivery.

5. Tracking & Transparency

Once your order has been dispatched, you will receive a tracking number allowing you to follow your package's journey in real-time.

6. Missed Delivery

A signature is required on receipt. In the event of absence, the courier will attempt redelivery or leave your parcel at a secure nearby Access Point. Parcels are generally held for 7 to 10 days before being returned to us.

7. Delivery Issues

If the package appears damaged upon arrival, please refuse it or sign with written reservations, then contact our Concierge within 48 hours so we can act quickly with the carrier. This request does not affect your statutory rights.

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